Below are some frequently asked questions about charges on a credit/debit card
"Why wasn't an OTP sent for my transaction?"
One frequently asked question revolves around the absence of an OTP requirement during a transaction.
Primarily, this is contingent on factors such as the user's country, bank account, and card settings.
We don't generate OTPs since it's the bank's responsibility, and we cannot charge a card without proper authorization from the bank.
Each country and bank has its own policies regarding transactions. For instance, in India, OTP is only used for local transactions. KodeKloud employs Stripe, an International Payment Gateway. Therefore, if your card is authorized for international transactions, OTP is not required. This matter is beyond KodeKloud's control. You need to reach out to your bank to obtain more information and clarification.
Here is an article that provides more in-depth information and details related to the subject at hand:
https://www.bemoneyaware.com/blog/international-indian-credit-cards-debit/
Please ensure that your card has been enabled for international transactions before making any payments. You can contact your bank to activate this feature.
If the transaction fails even after the deduction of the amount, don't worry, the payment will be automatically reversed. However, if you face any issues, please contact your bank for further assistance.
If you have any additional questions or concerns, please feel free to reach out to us at support@kodekloud.com.