I have requested for a refund and it has still not reflected in my account after a week or 2. Why is that?
When we receive a request for a refund, we submit the refunds to the customer's bank immediately. Depending on the bank's processing time, it can take anywhere from 5-10 business days to show up on your customer’s bank account. In some cases, it may even take longer (please see below). We have seen that it sometimes takes 18 days for the amount to reflect in their bank accounts. But this is entirely up to the banks.
You may see the refunds in 2 ways:
- As a new credit to your account for the same amount
- As a reversal of the original payment, in which case the original payment will disappear from your account statement entirely and the balance will reflect as though the charge never occurred.
So it is best to wait for a few more days or give it another week for the refund to reflect in your account. And check your account for both types of refunds as given above.
If you are in India, here's an excerpt from a blog posted by RazorPay - a major Indian payment gateway:
Why refunds take 5-10 days?: A refund thus involves an exchange of information between 3-4 different parties. Each of these parties has its own mechanisms to file the refund request, map it to their respective payments that were originally made, and then process it forward.
Many of these processes in the banking ecosystem are not fully automated and require manual oversight. Given the number of parties involved and the variance in their processes to handle refunds, it takes 5-10 days for them to be credited back to the customer account.
When does it extend beyond 5-10 days?: There are about 5 major payment gateways working in the country, 5-6 major acquiring banks who help process payments, and about 60 banks which allow for functionality of payments via net banking or their card network. Each refund has to go through at least these three parties and the flow of communication for each refund varies as per the combination of these 3 parties.
Read more here: https://razorpay.com/blog/why-do-refunds-take-time/
Please refer to these links for more details: