At KodeKloud, we understand that circumstances may change, and your satisfaction is our priority. To ensure a smooth refund process, please follow the steps outlined below.
30-Day Money Back Guarantee:
When you subscribe to the KodeKloud platform, you have a 30-day window to explore and learn. If, within this period, you find the contents unsatisfactory, you have the option to request a refund. After this initial period, we won't be able to process refunds.
How to Request a Refund:
Send an Email:
- To initiate the refund process, send an email to our dedicated support team at support@kodekloud.com.
- Clearly state in your email that you would like to cancel your subscription and request a refund.
Live chat:
- Visit our website and navigate to the live chat feature.
- Inform the live chat agent that you would like to cancel your subscription and process a refund.
- The live chat agent may request specific information to locate your account. Please provide the necessary details to facilitate the process.
- Wait for the confirmation from the live chat agent about the cancellation and refund request.
Refund Processing Time:
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Initiation:
- Upon receiving your refund request, we initiate the refund immediately from our end.
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Bank Processing Time:
- The actual time it takes for the refund to reflect in your account depends on your bank's processing time.
- Generally, refunds can take anywhere from 7-10 business days to show up in your bank account.
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Variability in Processing:
- Please note that the banking ecosystem involves multiple parties, and each has its own mechanisms for handling refunds.
- Some processes are not fully automated and require manual oversight, contributing to the 7-15 day timeframe.
Refund Types:
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Credit to Your Account:
- The refund may appear as a new credit to your account for the same amount.
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Reversal of Original Payment:
- In some cases, the original payment will be entirely reversed, making it appear as though the charge never occurred.
Waiting Period:
- It is advisable to wait for a few more days or give it another week for the refund to reflect in your account.
Additional Resources:
- For more information on refund processing time, you can refer to the following links:
We appreciate your understanding and patience throughout the refund process. If you encounter any issues or have further questions, please feel free to reach out to our support team at support@kodekloud.com. Your satisfaction is our priority at KodeKloud, and we are committed to making your learning experience exceptional.