How to request for a refund?

KodeKloud guarantees 30 Day Money Back Guarantee

What does a 30 Day Money back guarantee mean?

When you subscribe to the KodeKloud platform, you get 30 days to explore and learn whatever you want. If you are not satisfied with the contents on our platform, you may request a refund within 30 days and we will give you your money back.

How to request for a refund?

To request a refund you simply have to send an email to our support team at support@kodekloud.com and mention that you would like to cancel and receive a refund.

How long does it take to receive my refund?

When we receive a request for a refund, we initiate a refund from our end immediately. Depending on the bank's processing time, it can take anywhere from 7-10 business days to show up on your customer’s bank account. In some cases, it may even take longer (please see below). We have seen that it sometimes takes 18 days for the amount to reflect in their bank accounts. But this is entirely up to the banks.

You may see the refunds in 2 ways:

As a new credit to your account for the same amount
As a reversal of the original payment, in which case the original payment will disappear from your account statement entirely and the balance will reflect as though the charge never occurred.

So it is best to wait for a few more days or give it another week for the refund to reflect in your account. And check your account for both types of refunds as given above.

If you are in India, here's an excerpt from a blog posted by RazorPay - a major Indian payment gateway:

Why refunds take 7-10 days?: A refund thus involves an exchange of information between 3-4 different parties. Each of these parties has its own mechanisms to file the refund request, map it to their respective payments that were originally made, and then process it forward.

Many of these processes in the banking ecosystem are not fully automated and require manual oversight. Given the number of parties involved and the variance in their processes to handle refunds, it takes 7-10 days for them to be credited back to the customer account.

When does it extend beyond 7-10 days?: There are about 5 major payment gateways working in the country, 5-6 major acquiring banks who help process payments, and about 60 banks which allow for functionality of payments via net banking or their card network. Each refund has to go through at least these three parties and the flow of communication for each refund varies as per the combination of these 3 parties.

Please refer to these links for more details:

https://support.stripe.com/questions/customer-refund-processing-time